Complaints Procedure

We are committed to providing a high quality service to all of our clients throughout the duration of the insurance.

If you have any questions or concerns about your policy, please contact one of our representatives immediately

Lodge a complaint by Mail/Email

If you have a complaint or any issues over the handling of a claim, please contact our Compliance Department or any Director at the following address:

Caribbean Insurers Ltd.
P.O. Box 129
Road Town, Tortola VG1110
British Virgin Islands
Telephone: (284) 494 2728

Any complaint by telephone should be followed-up in writing.

Your complaint will be logged on a Client Complaint Record Form and entered into our Complaints Register.

Should your complaint remain unsettled for longer than three months you may inform our regulator at the following address:

British Virgin Islands Financial Services Commission
Insurance Division
Pasea Estate, Tortola VG1110
British Virgin Islands

Lodge a complaint via web form

To submit a web form complaint click here.